FAQ 2019-05-26T02:33:06+00:00

Frequently Asked Questions

We will provide free replacement to you if it is lamp itself failure during warranty time.

We do 100% aging test after QC inspection, keep switch on-off automatically every 2 minutes during aging process.

We have a industrial chain which involve a completed system like mold opening, CNC&Die-cast housing production, Painting, Plating procedure …

First we issue proforma invoice (P/I) once received you order request, then P/I confirm by your side and make transfer. Sample will be sent within 7 working days.

Yes, Welllux accept small orders, for example 50pcs each item.

Welllux guarantee good quality LED light, Welllux will refund if the samples failed or found to be inferior quality.

For small order (less than US$1000) or sample order, please transfer via Western Union or 100% TT. For large order, we recommend T/T 30% of total amount as deposit, 70% balance before shipment.

Lead time of large order is 20 working days after received deposit; sample lead time 7 working days after we receive payment.

Usually buyers will receive samples in 8 working days (5 working days to processing samples, 3 working days to ship the samples by express).

Sure! We have rich OEM working experience, like Toshiba Downlight OEM and Uniled project light OEM.

Usually large orders shipped by sea and small order by air such as DHL, FedEx, UPS & EMS. otherwise send the goods under your shipping account.

Welllux will send you tracking No. after goods sent, will track and update you the process on time.

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